Refund policy

Aquí tienes la política adaptada al inglés, manteniendo la garantía de 60 días y el tono profesional para Zephrun:

Return Policy & 60-Day Guarantee

At Zephrun, we want you to run and train with complete confidence. That’s why all our gear is backed by our 60-Day Satisfaction Guarantee.

60-Day Return Guarantee

You have 60 calendar days from the date you receive your order to request a return if the product does not meet your expectations or isn’t the right fit.

To be eligible for a return under our guarantee:

  • The item must be in good condition, preferably in its original packaging with tags intact.

  • You will need to provide your order number or proof of purchase.

How to Start a Return

  1. Contact us at zephrun@use.startmail.com with your order number and the reason for the return.

  2. Our support team will provide detailed instructions and the return shipping address:

    Return Address: [INSERT RETURN ADDRESS]

  3. Once approved, we will guide you through the return process. Items sent back without requesting a return first will not be accepted.

Damages, Defects, and Order Issues

Please inspect your order upon arrival. If the item is defective, damaged, or you received the wrong product, contact us immediately at zephrun@use.startmail.com with photos of the issue so we can evaluate it and send a replacement at no additional cost.

Exceptions & Non-Returnable Items

  • Gift cards cannot be returned.

  • Final sale or clearance items (unless defective upon arrival).

Exchanges

The quickest way to get the size or style you need is to initiate a return for the current item and, once approved, place a separate order for the new product.

EU 14-Day Cooling-Off Period

In accordance with European Union consumer protection laws, customers in the EU have the legal right to cancel or return their order within 14 days without giving any reason. Our Zephrun 60-Day Guarantee extends and enhances this statutory right, ensuring a superior, risk-free shopping experience.

Refunds

Once we receive and inspect your return, we will notify you by email regarding the approval of your refund.

  • If approved, your refund will be automatically processed back to your original payment method within 5 to 10 business days.

  • Processing times may vary depending on your bank or credit card provider.

  • If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at zephrun@use.startmail.com.